Curriculum Vitae

This is the Curriculum Vitae of Jennifer Ann Rizzo. It's still in progress.

Contact Information

Jennifer Ann Rizzo
4417 E John St
Gilbert, AZ 85295

(480) 735-8346
JenniferCilwa@gmail.com

Academic History

Chandler-Gilbert Community College

• Attended: 1/1/2014 to 5/1/2016
• Associates in Arts Degree: General, with an emphasis in Psychology
• GPA: 3.8

Arizona State University

• Attended: 1/1/2017 to 5/6/2019
• Bachelor of Arts Degree: Psychology
• GPA: 3.69
• Honors: Magna Cum Laude

Grand Canyon University

• Attended: 5/23/2019 to present
• Master of Science Degree: Clinical Mental Health Counseling
• GPA: 3.8

Continuing Education

• Leading-Edge Natural Treatments to utilize in your practice.
• Retrieving the missing pieces: A Cross-Cultural Approach to memory fragmentation.
• The neurobiology of Misbehavior: Understanding and treating addiction, Thrill-seeking, and dry-drunk behavior.
• Utilizing the Felt Sense and Healing Depression, Anxiety, and trauma.
• Sex Addiction in Women: uncovering the secret.
• Organizational skills in customer services: It's more than a smile.
• Supervision of direct service staff performance problems.

Professional Experience

Counselor Intern, Lifeline Professional Counseling Services, 4/2021 to Present

• Review case files from referring agency.
• Contact and document each referred client to initiate intake and assessment.
• Report to referring agency each attempted and successful contacts.
• Facilitate a comprehensive, motivational interview with each client.
• Use appropriate screening instruments to screen for trauma and any other identified or potential therapeutic concern.
• Complete a full bio-psycho-sociological assessment of each client.
• Obtain client signatures on all authorization and consent forms.
• Prepare an initial treatment plan in accordance with the information in the assessment and diagnosis, upon meeting tiered training criteria.
• Keep comprehensive session notes in a timely manner andf make them available to the referring agency.
• Report to primary therapist and the referring agency regarding unsuccessful attempts to engage the client in treatment when appropriate.
• Prepares monthly summary on each client for the referring agency.
• Engages in person or telephonically with referring agency scheduled staffing when appropriate.
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• Assign clients to appropriate additional therapy groups.
• Advise client and group facilitator of assignment to a group.
• Advises client, therapist, and referring agency (when applicable) of the therapist assignment.
• Provide evidence-based group treatment to clients assigned to a group.
• Schedule individual sessions.
• Lead the client in individual therapy sessions.
• Contacts and documents each contact with assigned clients to schedule individual sessions.
• Follow up on missed appointments with both client and referring agency and document all communications.
• Facilitate therapeutically sound treatment in accordance with diagnosis and treatment plan.
• Know when to discuss any suspected need to update or alterthe original diagnosis and treatment plan with clinical supervisor.
• Initiate and respond to concerns and inquiries with referring agency as needed.
• Coordinate treatment with other therapists and providers, and others involved in the case. (such as group, family members, and other services)
• Seek out and work with the client's care coordinator to identify appropriate outside the realm of the agency's operations to aid clients as needed.
• Review client charts quarterly or more often if needed.
• Prepare extension of service requests.
• Prepare discharge paperwork.
• Engage in training and supervision as assigned both for self and development of others.

Admissions Counselor, Landmark Recovery 2/2021 to 9/2021

• Qualified leads by gathering clinical and insurance data to ensure appropriateness.
• Served as brand ambassador to potential patients by promoting program, highlighting key features, and conducting tours of the facility.
• Verified insurance benefits and complete net pricing information to present to potential clients.
• Worked aggressively to close leads in a timely fashion to improve census.
• Ensured out of pocket expenses were collected at time of admission or that acceptable promissory notes had been signed.
• Worked with Admissions to complete initial paperwork.
• Communicated all admission information to appropriate staff.
• Worked with Administrator and Director of Business Development to generate a quarterly Strategic Marketing Plan for the facility.
• Tracked all leads and pre-admission information using the CRM software.
• Compiled marketing and admissions data in accordance with facility reporting guidelines.
• Served as "Admissions On-Call" as assigned by supervisor.

Chief Executive Officer, Von Phister L.L.C., 1/1/2015 to 2/2/2020

• Owned responsibility for the day-to-day management and optimization of the ecosystem controlling the display of content and pricing for hotels and vacation rentals.
• Analyzed supplier feeds to ensure we have the best possible rates and inventory, providing supplier relations with feedback when needed on how to improve.
• Drove ongoing analysis to determine the optimal sort order and display to maximize revenue and savings per search session for online bookings.
• Drove ongoing analysis to determine the pricing and revenue management strategy that best maximizes revenue and savings per search session for online bookings.
• Managed processes and teams responsible for the optimization of base rules and static content like location definition, hotel unification, room category unification, images, descriptive content, and ratings.
• Provided critical insights about the needs and desires of customers.
• Represented the product and sought to understand the user experience and performance trends that affect the business.
• Determined business opportunities to improve our technological solutions, including the determination of potential business value.
• Expert in client-specific product offerings, business models, performance statistics, and dependencies to support any product development initiatives.
• Kept informed on trends and opportunities in the competitive market.
• Dialogued with teams across the organization to ensure that the business strategy was properly represented.
• Partnered with the data team to provide business needs for improved reporting tools for the Stays product.
• Guided the marketing teams on the best possible products and price points for marketing opportunities.
• Supported the service delivery team with analysis and insight on how to improve better the solution for agents, both on the sales and customer service side.
• Worked with the account management and business development teams as needed to support opportunities to support our clients and new business opportunities.

Executive Director 4/2010 to 9/2013 The River Source

• Supervised all department's directors, and maintained supervisory authority over staff members assigned to those departments.
• Positively influenced marketing, community, and outreach relationships and plans to achieve revenue, census, and growth target.
• Monitored patient behavior.
• Worked with department directors to determine optimal staffing requirements.
• Ensured that plans of correction, licensing deficiencies, and grievances were promptly addressed as required by the state's licensing agency.
• Maintained the daily patient schedule.
• Supervised patient participation in the program and assisted patients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills.
• Reviewed the documentation each shift generated on patient behavior and participation in programming and communicates pertinent patient information across shifts to other members of the multidisciplinary treatment team.
• Managed Accounts Receivable and Payable.
• Met or exceeded all regulatory requirements (federal, state, and local agencies), i.e., health department, environment, and apartment food services.
• Met the needs of clients and family members in productive and positive interactions.
• Oversaw local marketing and make two to five marketing visits per week with interventionist hospital case managers and social workers.
• Led a minimum of two staff meetings per week.
• Managed staff (doctors, therapists, and behavioral health professionals).
• Oversaw Billing Services (including collections), Verification of Benefits, Utilization Reviews, Reimbursement Negotiations, 'Appeals, and Patient Responsibility.

Director of Admissions, Women In New Recovery, 1/2008 to 4/2010

• Did Marketing and Sales.
• Did Assessments and Referrals.
• Managed Intakes and Discharges.
• Managed Collections and Financial Matters.

Extended Care Program Manager, Women In New Recovery, 1/2007 to 9/2008

• Developed program and started up New Extended Care.
• Created a weekly schedule and supervised facilitators.
• Organized, directed and coordinated the operations of the WINR extended care residential women's recovery program, with a residence capacity of 40 beds and three houses in Mesa, Arizona.
• Oversaw compliance with the guidelines and operated the program within an approved agency budget

Achievers' Program Manager, Women In New Recovery, 8/2006 to 9/2007

• Co-Occurring specialist
• Developed case plans
• HMI a certified user

WINR and Kids Program Manager, Women in New Recovery, 8/2006 to 9/2007

• Created a 14-month inpatient residential drug and alcohol treatment for pre-and postpartum women with their children.
• Was responsible for six to ten patients at a time, writing treatment plans, obtaining housing, education employment, and outpatient treatment, and conducting monthly family sessions.

Program Manager, Women In New Recovery, 8/2006 to 9/2007

• Organized, directed, and coordinated the operations of the WINR seven-month residential women's recovery program with a resident capacity of 70 in seven houses in Mesa, Arizona.
• Oversaw compliance with the guidelines and operated the program within an approved agency budget.
• Maintained contact with partners and community members relative to the service needs of WINR residents.
• Maintained safety, cleanliness, and maintenance for interior and exterior of the property, which included (but was not limited to) monthly, weekly and daily property inspections.
• Maintained accurate client and financial records and statistics.
• Provided on-site crisis intervention.
• Trained, coached, and supervise staff assistants.

Qualifications and Skills

• Works well independently and as part of a team.
• Ability to create Profit and Loss statements.
• Intake/Admissions Specialist
• Bachelor's degree in Psychology.
• Six years of Executive Leadership.
• Track record of growing two different Substance abuse treatment facilities from "the ground up."
• Experience with health insurance, billing, contracts, utilization reviews, verifications and collections.
• Motivational interviewing and counseling skills.
• Ability to build strong teams.
• Experienced in areas of substance abuse, relapse prevention, and extended care.
• Excellent sales, marketing, and customer service skills.
• Advanced computer experience.
• Excellent interpersonal, communication, and supervisory skills.
• Highly creative and methodical problem solver with strong organizational skills.

Awards and Honors

Professional Associations

Grants and Scholarships

Licenses and Certifications

About Me

By: Paul S. Cilwa	Posted: 12/27/2021		Page Views: 1384
Topics: #JenniferAnnRizzo #AboutMe
About Jennifer Ann Cilwa-Rizzo.

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