Welcome Dish, Goodbye Cox

Today, we said "Hello!" to the Dish Network and "Goodbye!" to Cox cable. My friends are getting a lot of mileage over the unlikelihood of my ever saying goodbye to Cox and I didn't expect it either. My daughter, Jenny, instigated this by virtue of her being the one who pays the cable bill, as part of her contribution to household expenses. She discovered she could reduce our monthly payment by $50 by going with Dish and so, today, it happened.

As is typical with these things, I was told the installation guy would show up "between 8 and noon". The only thing less precise than the arrival time of installation and repair people is the Second Coming of Christ. Nevertheless, I told my boss I would be late and set my alarm for 8 AM.

He showed up at 10:30, right in the middle of the estimate.

His name was Keith, and he has been doing this job for a year. He was casually (not coldly) professional during his visit, which I appreciated.

The first step in the job was to determine where the cables going into the house are located. They turned out to be in a junction box located just beneath the electrical circuit breakers on the right side of the house, near the front.

The second step was to find a place to locate the dish antenna itself, somewhere that the cable from it could be run to meet the cable junction box. He looked in various locations, and considered running the cable various ways, including through our attic—something I hadn't even realized we had. (It turned out to be too small, and to not run all the way across the house, thanks to our vaulted ceilings, to be of any help in this enterprise.) So Keith finally settled on the back roof, just above the back porch.

Assembling the dish and aligning it to point to the satellite was quickly done, thanks to a simple level and compass.

Unlike GPS satellites, TV signal satellites are all located in geostationary orbits over the equator. That means they are exactly 26,199 miles above the surface of the earth, where they remain over the same spot on the ground. As the Earth rotates, the satellite orbits, hovering over the same place. From the ground, that means the satellite looks like an unmoving star, like the Pole Star, that remains in the same spot of sky all night long (and all day long, if one could see through the blue of the daylight sky).

You probably know that the stars whirl around the Pole Star throughout the night. A time exposure shows this; the stars form "trails" showing their passage through the sky. But if a geostationary satellite happens to be in the picture, it doesn't move, as shown here (circled). That's why a Dish antenna can be affixed to a house and aimed at a spot in the sky, and always pick up signals from the appointed satellite.

As Keith was doing his job, I kept up a running commentary on Facebook. One friend from Florida complained that, each time a storm came along, the TV picture would fade and he held a lottery to see who would go outside and readjust the antenna. I passed this on to Keith.

"That shouldn't happen," he said, flatly. "If the mounting is firm and undamaged, the antenna can't move. If it is moving, it's defective; and your friend should make the Dish technician come back and do the job right."

Keith did add a warning about "rain fade", however. "Raindrops are about the same width as the satellite signal," he explained. "So they can absorb some of the signal. In a heavy rain it's possible for the signal to fade. However, it should clear up as soon as the rain stops." Here in Arizona, rain is so rare then when it does fall, everyone runs to the window to watch it. So we may never notice the rain fade phenomenon.

Using the claw of his hammer, Keith dug a small trench alongside the house and ran the cable into it, then covered it back up. It could have been tedious work, but Keith never showed a sign of impatience. Rather, it was like watching an artist who takes pride in his work.

I tried to keep out of Keith's way and keep my questions to a minimum. But even Milton, the cat, seemed fascinated by the procedure.

Most rooms in our house have cable connections; and the wires for each come to the cable junction box. This makes it possible to supply each room with a cable signal from a different provider.

This works well for us because we had decided to keep Cox internet service. Dish offers internet service, but requests for data take so long to be make the trip to the satellite and back, that it takes quite a while to start loading a page. It also costs more. So we left the Cox signal attached to the line going to Michael's and my office. We won't be able to attach a TV in there as well, but that's okay—we've never had TV in the offices, anyway. (Or wanted it!)

There were a lot of cables and they weren't identified. So, after asking and getting my permission, Keith called me on my cell phone and, while I held a monitor device in each room, he tried each cable until the monitor indicated the presence of the satellite signal. This job, obviously, would have taken a lot longer if I had not helped.

The outside work was now done. Keith helped me pull out the big TV from its nook in the family room and we disconnected the COX digital video recorder and replaced it with the Dish equivalent, the VIP722.

Like the Cox DVR, the Dish DVR is primarily a tuner. That means, it selects, out of the hundreds of signals reaching it from the satellite, the particular channel we want to watch at any particular time.

The Cox DVR was able to present one show onscreen, while recording two others. The Dish device can recordthree shows while displaying a third, with one caveat I'll explain in a moment.

Since with Cox we did not subscribe to any premium channels (like HBO), we were able to plug most of our TV sets directly into the cable connectors in the walls. Modern TVs have a "cable" setting that accesses the channels directly, and you only need a cable box for an older set, or if, like us, you want DVR recording capability.

But with satellite, you need a decoder for every TV. Dish has attempted to minimize the resulting clutter by building two decoders into each of their boxes. Thus, the VIP722 actually provides separate programming for each of two sets that are, presumably, located in different rooms.

Recording is onto a built-in hard disk, which can store up to 55 hours of high-def programming, or about 255 hours of standard programming. Either is far more than we've ever needed in the past.

In testing out the unit, it was instantly clear that the Dish hi-def picture was much sharper than we ever got from Cox.

How are they controlled? The unit comes with two remote controls, one marked with a green "1" and the other with a blue "2". The green control is a regular infrared control, similar to any other, that must be used within the room containing the VIP722. The blue control, which looks the same, actually communicates with the VIP722 by radio waves which can travel through walls.

The signal for the second TV is passed back through the cable to the other TV set, which must be set to antenna (not cable) channel 60.

It all sounds more complicated than it is. The reality is, once the TVs are set up, it all just works without further fuss. Programs can be set to record from and played back to either set.

The caveat I mentioned earlier is that if you want to record four shows that are being broadcast at the same time, the second set will have to watch the fourth show as it records. This will not be a problem for us, for the following reasons: 1) We don't actually yet have a second set attached to this tuner; and 2) We've never wanted to record more than two shows at once anyway. Thanks to DVDs, our broadcast and cable TV watching has been reduced, not increased, over the past few years.

The mythical "second set" in this case will someday reside in our loft. If we get a new, larger, flat-screen TV for the family room, we'll probably put the projection TV that is now in there, into the loft for Zach to play games on.

That leaves the other two sets, Jenny's and Zachary's. Jenny ordered a simple decoder box for them, without additional recording capabilities. It works similarly; Jenny gets the box, and Zach gets the through-the-wall remote.

So I said goodbye to Keith (after feeding him some lasagna; I was starving but he's thin as a rail and said he's lost weight doing this job, not a surprise considering the physical aspects of it) and went to my office…only to discover that the Internet, which we had made sure was working, was down. Jenny called their help desk and chewed them a new one for turning off the Internet when we specifically said we intended to keep that. We were told it would be a 45 minute wait before a technician could help us.

While waiting, I turned off the router for about five minutes, plus all the computers. Turned it back on, and the 'puters, and Voilá! The Internet was back up.

As my friend, Phil, who used to work at a Cox help desk, says he and his co-workers used to say: "We're not just dicks. We're Cox!"